How to Setup ACH Payments - Agents
To set up ACH payments first, log in and go to Payment Gateway. Select ‘+Create Payment Gateway’.
A pop-up will appear, click 'Continue'.
Please Note: All fields are required to continue.
This is also where you set your default payment speed. If you wish to change this later, you may do so from 'My Account' > 'Account Settings' after the bank account is verified/active.
Complete the fields and select ‘Submit'. A popup containing the terms and conditions will appear. Agree to the terms using the checkbox on the left and hit ‘Accept’ to continue.
Once this is accepted you will be taken immediately to a new page to add your banking information.
Search for your bank to add it via the Instant Bank Verification (IBV) method.
Please Note: Agents that use JPMorgan Chase Bank must use the manual setup process, and not IBV. This is due to what Chase uses called 'virtual accounts' in the IBV process.
If the Bank Account Can Be Found
When the bank account is chosen, terms and conditions for the selected bank appear. Click ‘Next’.
Then, enter in the banking credentials and proceed with secure sign-in.
Select and save the correct account.
Lastly, review the information and select ‘Submit’.
You will then be taken back to CORE BackOffice. The account status will show as ‘Inactive: In Review’. The review process is completed by eCommission, with an expected turnaround time of fewer than 24 hours.
Once reviewed, the status will either be ‘Active’ or ‘Inactive’.
If the status is showing as ‘Inactive’ it’s likely:
- Incomplete and requires more information
- Cancelled, and then the reason why will be visible.
The most common issues:
- IBV did not work (e.g., the bank is unsupported)
- Names do not match
- Expired or unverified license
- Invalid name on the account
- Account closed or frozen
Once Active, the broker may begin to initiate payments to you.
If the Bank Cannot Be Found
Select ‘Exit’ from the top right.
You will then be taken back to CORE BackOffice.
To add the bank account from this point, click ‘+Add Bank Account’. A popup will appear asking you to choose how you’d like to verify your bank information.
Please Note: If you have not added Two-Factor Authentication you will be prompted to do so at this time.
Select ‘Manual Bank Verification’. Then complete all fields on the following page and click ‘Submit’.
Then, the account status will show as ‘Inactive: In Review’. The review process is completed by eCommission, and the expected turnaround time is less than 24 hours.
Once reviewed, this will either be listed as ‘Active’ or ‘Inactive’.
If the status is showing as ‘Inactive’ it’s likely:
- Incomplete and requires more information
- Cancelled, and then the reason why will be visible.
The most common issues:
- IBV did not work (e.g., the bank is unsupported)
- Names do not match
- Expired or unverified license
- Invalid name on the account
- Account closed or frozen
Once Active, the broker may begin to initiate payments to you.